Terms of Service

Last updated: 21 October 2026

These terms apply to your use of SocialBox, operated by SocialBox. By creating an account you agree to them on behalf of your business.

The service

SocialBox lets your team manage messages and comments from the Facebook Pages, Instagram accounts and Threads profiles you connect. Features depend on your plan and on what Meta's APIs allow, which can change.

Your account

• You must be authorised to connect the Pages and accounts you add.
• You are responsible for your team members' activity and for keeping passwords safe.
• You must follow Meta's terms and policies, including the Messenger and Instagram messaging rules (for example the 24-hour reply window) and applicable laws on marketing messages.
• Do not use SocialBox to send spam, harassment or unlawful content.

Trial, plans and payment

New accounts get a free trial. After it ends, a paid plan is needed to keep using the service. Plans renew automatically each month or year through Razorpay until cancelled. Prices include GST unless stated otherwise. You can cancel anytime; access continues until the end of the paid period. Fees already paid are not refunded except where required by law.

Your data

You own your conversation data. We process it only to provide the service, as described in our Privacy Policy.

Availability

We work to keep SocialBox available but do not guarantee uninterrupted service. Meta or other providers may limit or change features outside our control.

Liability

To the extent allowed by law, our total liability is limited to the fees you paid in the 3 months before the claim, and we are not liable for indirect or consequential losses.

Suspension

We may suspend accounts that break these terms or do not pay. We will tell you first unless there is an urgent risk.

Changes and contact

We may update these terms and will notify you of material changes. Questions: admin@indiansilkhouseagencies.com. These terms are governed by the laws of India.